Atomic ExchangePrivacy Policy
What we collect, why, and your choices.
Last updated: 7 July 2026 · Effective: 7 July 2026
1. Who We Are
Atomic ("we," "us," "our") operates the atomicexchange.cloud interface for non-custodial crypto swaps and wallet actions. This policy explains how we handle information when you use the Service. It covers both Atomic Exchange (atomicexchange.cloud) and Atomic Pay (atomicpay.cloud), which share the same backend and operator.
2. Information We Process
| Category | Examples | Why |
|---|---|---|
| Wallet & transaction data | Public wallet address, source/destination assets and chains, amounts, quotes, transaction hashes | To generate quotes, route and execute swaps, show your history, and calculate fees |
| Compliance data | Sanctions/risk-screening results for connected addresses, approximate location/region | To meet legal obligations and prevent prohibited or illicit use |
| Technical & usage data | IP address, device/browser type, pages viewed, interactions, session recordings, error diagnostics | Security, fraud prevention, and improving the Service (via analytics) |
| Support data | Email address and message content when you contact support or report a bug | To respond to you and fix issues |
We do not require you to create an account, and we do not collect your name, government ID, or seed phrase. We never have access to your private keys.
3. How We Use Information
- Provide, operate, and secure the Service and process your swaps.
- Screen for sanctions, fraud, and prohibited activity, and comply with law.
- Understand and improve product usage (analytics and session replay).
- Respond to support requests and communicate service changes.
4. Cookies & Analytics
We use privacy-focused product analytics (currently PostHog) with cookies/local storage to understand usage, capture anonymized session replays, and diagnose errors. On our content and marketing pages we also use Google Analytics for aggregate, anonymized site-usage measurement; it is configured to truncate IP addresses and to disable advertising and cross-device signals. Both are non-essential and gated on your cookie-consent choice: in the EU/EEA/UK/Switzerland nothing loads until you accept, and elsewhere you can decline or withdraw at any time from the cookie banner.
No analytics runs on the pages that handle wallets, funds or signing. On Atomic Pay’s swap, gas, checkout and wallet pages our content-security policy permits no third-party script at all, so neither PostHog nor Google Analytics loads there and no cookie banner is shown — what we measure about those flows is recorded on our own servers instead. Atomic Exchange (atomicexchange.cloud) carries no analytics of any kind and sets no analytics cookies.
You can limit tracking through your browser settings or tracking-protection tools. We do not use advertising trackers. This notice covers both Atomic Pay (atomicpay.cloud) and Atomic Exchange (atomicexchange.cloud).
5. How Information Is Shared
- Liquidity providers & blockchains. To execute a swap, transaction details are sent to the relevant Provider and broadcast on public blockchains, where they are permanently visible.
- Service vendors. Analytics, hosting, email, and compliance/sanctions-screening vendors that process data on our behalf under contract.
- Legal. When required by law, regulation, legal process, or to protect rights, safety, and prevent fraud or illicit activity.
We do not sell your personal information.
6. On-Chain Data Is Public
Blockchain transactions — including wallet addresses, amounts, and hashes — are public, permanent, and outside our control. Anyone can view and analyze them. Please keep this in mind when transacting.
7. Retention
We keep information only as long as needed for the purposes above or as required by law (for example, compliance and financial-record obligations). On-chain data cannot be deleted by us or anyone else.
8. Security
We use reasonable technical and organizational measures to protect information we process. No method of transmission or storage is completely secure, and you are responsible for securing your own wallet and keys.
9. Your Rights
Depending on where you live (for example, under GDPR or the CCPA), you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or lodge a complaint with a regulator. To make a request, contact us at support@atomicpay.cloud. Note we may be unable to identify you from a wallet address alone, and we cannot alter on-chain data.
10. International Transfers
We and our vendors may process information in countries other than yours. Where required, we use appropriate safeguards for such transfers.
11. Children
The Service is not directed to anyone under 18, and we do not knowingly collect data from children.
12. Changes
We may update this policy from time to time. Material changes take effect when posted with a new "Last updated" date.
13. Contact
Privacy questions: support@atomicpay.cloud.